The best feedback for the sales floor – from customer service to displays, merchandising and overall customer experience – comes directly from customers. Of course Yelp, Google and Yahoo reviews can be enlightening, but are far from thorough and very subjective.
Working with you to first determine how you’ll use the information, sherrie b. Mystery Shopping services will carefully plan for and execute secret shopping audits; gather data about your sales associates and store; then output this information into a format that makes it easy to use to increase customer satisfaction and sales.
Mystery Shopping services are custom created to best meet your needs and budget; inquire here for detailed pricing.